SHIPPING & RETURNS INFO
- Since April 2018 we offer free shipping for all our consumers
- 99% of all Orders ship same day for in stock items placed before 11am PST on normal buisness days*.
*Monday through Friday, excluding holidays
- We have several Warehouses (New York, Fresno, Orlando, Denver, Kansas City, Atlanta). The closest to you will send your order as fast as we can. Orders are shipped from the following warehouses depending on proximity and availability. Orders cannot be picked up at any warehouse location.
- We will notify you within 24 business hours if any items you ordered are out-of-stock.
- Most orders are delivered within 2 to 5 business days of being placed.
- We currently do not offer UPS Saturday Delivery.
- UPS will not deliver packages on holidays.
- Please click here to visit the UPS holiday schedule.
- UPS Ground, UPS 2nd Day Air, and UPS Next Day Air available for most locations.
- We cannot ship to PO Boxes or Military APO/FPO/DPO Addresses.
- Visa, MasterCard, Discover
- Pay Pal
- We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy below for instructions on the return process.
Returns & Refunds
To return an item and receive a refund:
- T-Shirt Wholesaler offers free return shipping on orders that have been placed with the the past 30 days old or less. You will be e-mailed an RA # and an attached prepaid UPS label to return the merchandise. You must print out the UPS label, attach it to your return package, and drop it off at an authorized UPS drop off location.
- To receive an RA #, contact a T-Shirt Wholesaler representative by by the email form on the contact page. If your return is approved, our representative will email you the RA # with return instructions within 2 business days or less. If your return is not approved, we will respond with a reason for disapproval within 2 business days or less.
- Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.
Please be aware that:
- Item return claims must be made within 30 days of receipt.
- Items that have been printed on, washed, or altered in any way are not returnable.
- T-Shirt Wholesaler does not charge any restocking fees.
- Shipping and handling charges are not refundable.
- Order cancellation can only be made before shipment.
- Once shipment occurs, the return policy is in effect.
- T-Shirt Wholesaler does not do backorders.
- If an item is unavailable it will be removed from the order, and you will be notified.